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TERMS AND CONDITIONS OF SALE

NOTE: Additional terms may be included in your order document or specific agreement.

GENERAL TERMS:

  1. Order of Precedence: The terms and conditions contained in any accepted order or specific agreement shall take precedence over these general terms and conditions where there is a conflict. Where no specific terms are defined in the order, these general terms and conditions shall apply in full.
  2. Standard Terms Waiver: The Client explicitly waives its own standard terms and conditions, even if these were drawn up after these standard terms and conditions of sale. In order to be valid, any derogation must be expressly agreed to in advance in writing.
  3. Payment Terms — Time & Materials All work is performed strictly on a time-and-materials (“T&M”) basis. Estimates, milestones, or similar statements are projections only and do not constitute fixed deliverables or deadlines. Invoices indicate the specific payment term that applies. When the invoice or sales order is marked “Immediate Payment” the amount is payable immediately. Where no specific term is shown, payment is due no later than twenty-one (21) calendar days from the invoice date. Hours are billed in 0.25-hour increments at the hourly rate shown on the applicable order or price list. Hours once worked are earned and on-refundable. The Client may not withhold, offset, or reverse any payment for work already performed. Initiating a credit-card or ACH chargeback for an undisputed invoice constitutes a material breach.
  4. Late-Payment Recovery Any amount not received by the stated due date will accrue interest at 1.5 % per month (or the maximum rate permitted by law, whichever is less) plus a one-time administrative late fee of US $50. Harrison Consulting, LLC may suspend services without notice if any invoice is more than ten (10) days past due. If a balance remains unpaid sixty (60) days after the original due date, Harrison Consulting, LLC may place the account with a collection agency or attorney. The Client is responsible for all reasonable collection costs, court costs, and attorney fees incurred.
  5. Pre-Paid Hours Pre-paid packs of hours expire twelve (12) months from the signing date, excluding monthly subscription services governed by the Subscription Services Terms. Pre-paid hours are consumed on a T&M basis and become non-refundable once work on the related task begins. When ninety percent (90 %) of the purchased hours have been consumed Harrison Consulting, LLC will notify the Client (see Overage Hours for overage options).
  6. Withholding Tax: Certain countries apply withholding at source on the amount of invoices, in accordance with their internal legislation. Any withholding at source will be paid by the Client to the tax authorities. Under no circumstances can Harrison Consulting, LLC become involved in costs related to a country's legislation. The amount of the invoice will therefore be due to Harrison Consulting, LLC in its entirety and does not include any costs relating to the legislation of the country in which the Client is located.
  7. Service Performance Harrison Consulting, LLC undertakes to provide professional services in accordance with accepted industry standards. Because the engagement is T&M, none of its obligations shall be considered an obligation to achieve a specific result, deliverable, or timeline. Harrison Consulting, LLC cannot, under any circumstances, be required by the Client to appear as a third party in the context of any claim for damages filed against the Client by an end consumer.
  8. Claims Process: In order for it to be admissible, Harrison Consulting, LLC must be notified of any claim by means of a letter sent by recorded delivery to its registered office within eight (8) days of the delivery of the goods or the provision of the services.
  9. Governing Law and Venue All contractual relations shall be governed exclusively by the laws of the State of Indiana, U.S.A., without regard to its conflicts-of-law provisions. The state and federal courts located in Elkhart County, Indiana, shall have exclusive jurisdiction; the parties irrevocably consent to personal jurisdiction and venue therein.
  10. Overage Hours When ninety percent (90 %) of the initial allocation of hours (whether pre-paid or subscription) has been used, Harrison Consulting, LLC will issue a written notification. Work will pause once the initial allocation is fully consumed. Harrison Consulting, LLC will resume only after (i) the Client purchases an additional pre-paid pack of hours, or (ii) the Client provides written approval for overage billing at the prevailing overage rate (standard hourly rate + 20 %). Overage hours, once authorised, are invoiced weekly and are due under the same payment terms as other invoices.
  11. Disputes & Chargebacks The Client must notify Harrison Consulting, LLC in writing of any invoice dispute within five (5) business days of the invoice date. Failure to do so will deem the invoice accepted. Initiating a credit-card or ACH chargeback without having provided the notice required is a material breach. In such event, Harrison Consulting, LLC may (i) suspend all services immediately, (ii) impose a US $150 chargeback handling fee, and (iii) recover all costs, fees, and attorney fees incurred.

ON-SITE MEETING BOOKING TERMS:

These terms govern all local on-site visits booked through the appointments calendar. Any modifications to these terms must be explicitly agreed upon in writing prior to the scheduled visit:

  1. Booking Fee: A booking fee applies to cover local travel expenses and on-site time. For clients with an active pre-paid pack of hours, the total duration of the on-site visit will not be double-billed, though non-billable timesheet entries will be made for reconciliation and analytics purposes.
  2. Extended On-Site Visits: If the total time on-site exceeds one and a half hours, Harrison Consulting, LLC reserves the right to invoice for the additional time at the current non-discounted hourly rate, billed in quarter-hour increments.
  3. Availability: On-site visits are available upon request only for local customers within approximately thirty (30) miles of Elkhart, Indiana. These visits may include coordination, training, device installation, or other on-site services.
  4. Cancellation: Clients may cancel within twelve (12) hours of the event for a full refund of the amount paid. If Harrison Consulting, LLC is unable to attend the meeting, the client may request a refund.

SUBSCRIPTION SERVICES TERMS:

These terms govern all subscription services provided by Harrison Consulting, LLC except where specifically modified by the terms contained in an accepted order or specific agreement. The following general conditions apply unless otherwise specified:

  1. Hours and Billing: Monthly subscription packages provide a set allocation of service hours per billing cycle. The billing cycle begins on the agreement signing date and renews on that date each month. Hours are available during the current billing cycle and expire at the end of each cycle. Unused hours do not carry forward to subsequent billing cycles. Where applicable and specified in the service agreement, additional hours may be available up to the maximum defined in §10 (Overage Hours) at the prevailing overage rate.
  2. Payment Terms: Monthly subscription fees are billed in advance and due before the start of each billing cycle. The subscription automatically renews each month on the original signing date unless terminated. Service may be suspended for non-payment or late payment of fees. Unpaid subscriptions will be automatically closed fifteen (15) days after the Due Date.
  3. Termination: The subscription runs month-to-month with no long-term commitment required. Customers may terminate their subscription at any time through their online account portal, which will prevent further renewal while maintaining access to any pre-paid hours through the end of the current billing cycle. Harrison Consulting, LLC reserves the right to terminate service with seven (7) days written notice. Upon any form of termination, any overage charges must be paid in full.

INTELLECTUAL PROPERTY AND CONFIDENTIALITY:

The following terms govern all intellectual property rights and confidentiality obligations between Harrison Consulting, LLC and the client. These terms are fundamental to our service agreement and cannot be waived without explicit written consent:

  1. Work Product Ownership: All copyrightable works, ideas, discoveries, inventions, patents, products, or other project details (collectively the “Work Product”) developed in whole or in part by Harrison Consulting, LLC in connection with pre-paid services will be the exclusive property of the client.
  2. Confidentiality: Information shared by the client with Harrison Consulting, LLC in connection with the services shall be kept strictly confidential and restricted from third parties. All project details, source code, IP addresses, and other client information shall be maintained with the utmost confidentiality and privacy.
  3. Source Code Ownership: The client receives complete ownership of source code for work developed from scratch. In cases where custom add-ons or pre-existing tools are utilized as part of the service, ownership of these specific components cannot be completely transferred.
  4. Third-Party Work: All work conducted with third parties is governed by non-disclosure agreements (NDAs) that ensure consistency with these ownership and confidentiality terms.

Version 2025-09-24 (effective 24 September 2025) 

Historical snapshots are available at: https://web.archive.org/web/changes/https://www.harrison.consulting/terms 

In the event of a discrepancy, the live version above ( Terms & Conditions | Harrison ) prevails.


Changelog:
- 2025-09-24: Added explicit Time-and-Materials billing language, 20 % overage policy, and charge-back prohibition.
- 2025-05-15: Introduced Subscription Services Terms, Intellectual-Property & Confidentiality section, and Order-of-Precedence clause.
- 2024-10-08: Published On-Site Meeting Booking Terms.
- 2024-06-15: Established 12-month expiry period for prepaid hour packs.